Today my husband took the children to school & had a dentist appointment, perfect, i'll get a haircut while he's out. So i rocked up at 10a.m. & i was swiftly informed that i could have my hair cut at 11.15a.m. I said "oh, i thought you opened at 10 & i'd be first". Ok, upon looking around, the salon was full, my bad, but . . . the receptionist did the over dramatic head swivel to emphasis e v e r y c h a i r & e v e r y h a i r d r e s s e r was busy & then eye balled me with a breathy statement of "we open at 9, always have". Lies i tell you!!
So a combination of my not keeping up to date with opening hours, maybe it's Christmas trading, who knows, who cares, i went back at 11a.m. for my 11.15a.m. no appointment necessary APPOINTMENT nonetheless. You guessed it, she hadn't written my name down (emphasised by her huffing "Jennie, no, no, no, no Jennie on the list") so i was made to feel like i was abusing the no-appointment-necessary slogan plastered all over the salon window, by indeed, not making an appointment. I remained pleasant, i mean, they were about to take scissors to my hair!!