Greetings all,
Hmmm . . . i think customer service in craft/ haberdashery/ art supply shops is either - super fabulous with great interest in what you are using the materials for, offering their knowledge, experience & ideas, or . . . like you're at the check out of a super market, beeping the codes through & taking your money, smiles & friendly banter are not included.
I was on a giddy high from the Esprit, Country Road & Trenery sales this morning, shopping up a storm for Summer . . . then i went to Spotlight.
I was on a giddy high from the Esprit, Country Road & Trenery sales this morning, shopping up a storm for Summer . . . then i went to Spotlight.
What can i say?? I dashed in to use the 'spend $100 & get $30' off voucher as i needed some linen, threads & needles. The linen was 20% off, aces, i can afford an extra metre. I am served by the lovely Narell who is so well informed & offers excellent customer service, every time . . . only as i got to my last cut of linen, it was her break, nooo, she handed me over to the next sales assistant.
I calculated exactly how much i needed to crack the magic $100 mark & had already discussed with Narell that i wanted to take advantage of the $30 discount offer, but had not printed off the email voucher. She said she had a magic code for people like me.
Giggles. Banter. Smiles.
I mentioned to the new sales assistant that i had chatted to Narell about the $30 voucher situation - to avoid any end of transaction drama, there was a queue forming behind me - it can get ugly at a Spotlight sale. Well, you would have thought i had just asked her to stick knitting needles in her eyes & give me 100% off . . . she snapped at me "you need to print it off" & i smiled back with "Narell said you have a magic code". She must have spent 3 minutes arguing/ telling me off, ME, the always right customer. Guess what people, she had to move the beeper gun, aim it at a bar code AT THE POINT OF SALE & pull the trigger, click, beep, $30 off. OMG!! The huge effort.
Why are some sales assistants so hell bent on spoiling your transaction & experience?? I also said "don't worry about the metres of plastic wrap, kind of negates the no-plastic-bag message" & she said "you'll look like a shop lifter". So i suggested, with my receipt, i could prove at the door, i had paid. OMG . . . i had no option, she wrapped it up in the plastic anyway. Then said "the yellow strip is what they look for" & i thought, well why not just give me that, argh!!
Why are some sales assistants so hell bent on spoiling your transaction & experience?? I also said "don't worry about the metres of plastic wrap, kind of negates the no-plastic-bag message" & she said "you'll look like a shop lifter". So i suggested, with my receipt, i could prove at the door, i had paid. OMG . . . i had no option, she wrapped it up in the plastic anyway. Then said "the yellow strip is what they look for" & i thought, well why not just give me that, argh!!
I didn't care, i got 20% off linen + $30 off the total, i am a normal person with a good attitude, sucks to be her!! It can never be a bad day when your husband picks up a copy of Peppermint Magazine for you, while you're in the post office, because he heard you mention it was out & you wanted to grab one!!
Something to offer for our creative space this Thursday - you can win this pencil roll & retro fabric stack, my contribution to the Handmade Market Hamper - via the Canberra Times!!
Now, back to that gorgeous linen, i'm screen printing up a storm, stay tuned, love Posie
